Maple-Location Mangalore

Greetings from Maple Digital Technology!!!!!
Maple Digital Technology International Pvt. Ltd. is a pioneer in providing Indian
customers a complete experience of the cutting edge technology of Apple. We assist our
customers with everything – starting with buying their first Apple device, to setting up
a complete solution tailored to their needs.
We have an urgent requirement with our company for the profile of Customer Relations
Executive.
Location: Across various Service Centers in Mumbai
CTC: 12,000 per month take home
Job Description:
1) Handling the customer query/ grievances.
2) Developing relationship with premium clients, thus enhancing the business.
3) Understanding the customer query and accordingly look forward for its resolution.
4) Allocation of onsite calls to the engineers.
5) Revert to the clients (Happy Calling), thus confirming the service.
6) Should deal with the team and management and come up with ways to better the
service.
7) Focusing on the CSAT & identifying the Root Cause Analysis (RCA) on the same.
8) Need to maintain certain reports such as Happy Calling Report and Apple Report.
Skills Required:
1. Good Personality with Excellent Communication skills.
2. Ability to multi task.
3. Must be a Graduate.