Diya Systems is visiting Sahyadri on the 11th of April, 2018.
The required information is given below:
About their Company:
Diya Systems, is a fully owned subsidiary of GlowTouch Technologies, an award-winning technology services firm delivering custom technology services to business of all sizes around the globe. Headquartered in Mangalore, India, Diya Systems, provide custom application development services, customer and technical support, website development, and more. They started their operations in 2001 and today they are with 1300+ professionals. they are the largest IT/ITeS Company based out of Mangalore. Theyhave been certified in 9001:2008 (QMS), 14001:2004 (EMS) and 27001:2013 (ISMS). You may visit our website (www.glowtouch.com or www.diya.net) to know more about the company.
Please find the JD & Eligibility criteria below-
- Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
- Provide technical support for level-one escalation issues via the help desk.
- Should multitask and meet specific goals set by supervisors and the management.
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to provide a great customer service experience.
- Reliable to work in rotational shifts and to complete work as per expectations.
- Ability to multitask and meet specific goals set by supervisors and management.
Role : Technical Support : Providing backend support to customers through email and chat, troubleshooting technical issues.
Qualification :Graduates in BE
Experience : 0
Work Location : Mangalore
- Excellent in English communication, Verbal & Written
- Typing skills with 35 words/min
- Flexible to work in rotational shifts
- Strong in logical reasoning